SigNity NexaAI is an AI-powered support intelligence platform that audits quality, predicts churn, monitors SLA compliance, and coaches agents — all in real-time.
87.4
Quality Score
+3.2%
94.1%
SLA Compliance
+1.8%
3
Churn Alerts
Active
142
Tickets Today
−12% wait
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See how NexaAI transforms raw support data into instant, actionable intelligence.
87.4
Quality Score
94.1%
SLA Compliance
3
Churn Alerts
142
Tickets Today
Watch Platform Demo
2 minutes · No signup required
Nine production-ready AI features that transform raw support data into actionable intelligence.
Claude AI scores every ticket and call across empathy, accuracy, compliance, and resolution — automatically, at scale.
AI analyzes ticket content, agent workload, and past performance to auto-assign tickets to the best available agent.
Proactively identify at-risk customers before they leave. AI generates personalized retention playbooks in seconds.
Monitor every open ticket's SLA status in real-time. Auto-escalate critical tickets before deadlines are missed.
Understand customer emotions and intent across every interaction. Track sentiment trends over time per customer.
Compare team metrics side-by-side. AI identifies what top teams do differently and generates coaching plans.
One-click AI draft replies with adjustable tone — empathetic, professional, or concise. Save agents hours daily.
Detect regulatory violations and PII exposure automatically across all customer communications.
AI finds topics where agents consistently struggle, then auto-drafts KB articles to close those gaps.
Connect your ticketing system and call center. NexaAI ingests every ticket, message, and call recording automatically.
Claude AI audits quality, detects sentiment, flags compliance issues, and identifies patterns — all in real-time.
Supervisors get dashboards, churn alerts, SLA warnings, and coaching plans. Agents get copilot draft assistance.
Track quality trends over time. Auto-generate weekly reports. Close knowledge gaps before customers notice them.
“NexaAI cut our SLA breach rate by 60% in the first month. The auto-escalation alone saved us two major enterprise accounts.”
Sarah Chen
VP Customer Success, TechFlow Inc.
“The churn risk detection is incredible. We caught a high-value customer about to cancel and retained them with the AI-generated playbook.”
Marcus Williams
Head of Support, NovaCorp
“Our agents love the copilot. Draft reply quality is up, handle time is down. The knowledge gap detector fixed 3 major KB gaps we didn't know existed.”
Priya Sharma
Support Operations Manager, CloudBase
Start free, scale as you grow. No hidden fees. Cancel anytime.
Starter
Forever, no credit card needed
Professional
Billed annually · $59 month-to-month
Enterprise
Tailored to your org's scale
All plans include a 14-day free trial of Professional features. for a personalised walkthrough.
SigNity Solutions is a global technology services company founded in 2009, headquartered in Mohali, India. With over 15 years of expertise in AI, machine learning, and enterprise software, SigNity has delivered 1000+ projects across 40+ countries.
NexaAI is SigNity's flagship AI product — born from years of building custom support automation solutions for enterprises.
15+
Years of Innovation
1000+
Projects Delivered
80%
Client Retention Rate
150+
AI/ML Experts
Founded 2009 · Mohali, India
ISO 9001:2015 certified · 40+ countries served · 99.9% uptime SLA
Join support teams using AI to catch issues before they become problems.
Demo credentials: admin@support.com / admin123